Client:
Sun Life Financial is a leading international financial services organization providing a diverse range of wealth accumulation and protection products and services to individuals and corporate customers. The client needed to mail a wide variety of recurring customer communications that require dedicated account management, data processing and mailing services. The client required all their materials to mail first class.

The Need:
• Provide dedicated and flexible on-demand service
• Accept data transmissions from the client
• Manipulate the data to drive the best possible postage discounts
• Manage a wide variety of individual projects and lots

The Challenge:
• Educate the client on efficient design and distribution of their customer communications
• Drive postage savings given a wide variety of mail pieces
• Meet strict service standards in an on-demand environment

Solution:
• Re-designed the mail piece to take advantage of a lower postage rate
• Formed a dedicated team to manage and service the account

Result:
• Client outsourced recurring mailing projects to JLS that encompasses over 18 separate mailings
• Client outsourced storage of 150 pallets of material to JLS
• Gross postage savings of $59.5k was realized from redesign of mailing piece
• After deducting JLS charges for fulfillment and mailing, the client’s net savings was $16.3k